Refund policy
Return & Refund Policy
We want you to love your skin and your experience with Oz Indulgence. If something’s not quite right, here’s how we can help.
💬 Change of Mind / Unused Products
Due to the nature of skincare and hygiene standards, we do not accept returns or exchanges for change of mind if a product has been opened or used.
If your product is unused and in original condition, please contact us within 7 days of delivery to request a return.
Return shipping costs are the responsibility of the customer, and we recommend using tracked postage. Once your return is received and inspected, we’ll issue a refund (excluding original shipping costs).
📦 Damaged, Faulty, or Incorrect Orders
We do our best to pack every order with care. If you receive a damaged, faulty, or incorrect item, please get in touch within 7 days of receiving your order.
Email us at hi@ozindulgence.com.au with your order number and a photo of the issue so we can make it right.
If approved, we’ll arrange a replacement or full refund and cover return shipping where required.
⚠️ Subscription Cancellations
If you cancel a subscription before your second order, we reserve the right to charge the product at full price and deduct the discount provided on the first order. See our Terms & Conditions for more details.